Measuring the Impact of Quality Improvement in a Software Company

The quality issue is not only a matter of developing and implementing a quality system. It mandatory this system to function precisely on a long term basis. The evaluation of quality impact as a consequence of its improvement is a scary thing the quality specialists prefer to be apart due to its complexity. That’s the reason why the article emphasize on: the need and justification of quality impact evaluation, particularities of quality in software domain generated by its specificity, what evaluation of economic effects means in the context of a quality improvement particularly in a software company, a proposed method to calculate the impact of quality (on the costs structure), a practical example of how the method should be used and the results interpreted based on two simulated case.quality improvement; quality management; software industry; quality impact evaluation; measure quality.

PARTICULARITIES OF QUALITY EVALUATION IN A SOFTWARE COMPANY

Quality management is a management domain very discussed and disputed nowadays and this is the first sign it is a very modern, needed and present concept in theory and practice. Some are seeing it as a solution to prepare things in the way they are needed, and the instrument which might guarantee a proper environment of keeping them in a specified and constant form. The application of quality management is a quality management system that has to be designed, developed and implemented to achieve the aim of quality. The article has the purpose to briefly present what a quality management system should mean in a software company, why it should be periodically evaluated and how it might be done. In the second part it points out the characteristics of the audit as a general evaluation instrument and the main contribution consists on the author’s endeavor to mark out the particularities of an audit process carried out on a software company, considering the fact that particularization increases the changes to easier and earlier succeed with such an activity on a practical basis.Management, quality management, software quality, quality evaluation, quality audit

Benefits and limits of quality cost concept applied to software industry

Quality Cost approach is important to be implemented for each product or project of any software company, wherever it’s possible, because it provides additional and more accurate information about costs, costs determined by level of product/project quality. In order to minimize the costs of the required quality level in software industry is important to find out a balance between prevention costs and failure costs. But, even if the prevention costs are very high, it doesn’t assure the elimination of all quality problems or it finally drives the product/project to an unacceptable price from the consumer point of view.failure costs, prevention costs, quality cost, software industry.

Particularities of Quality Management in Software Industry

Very often IT domain, with its outcomes, through its multidisciplinary orientation, is an essential contributor to quality assurance of economic bodies and not only. It is difficult nowadays to find out an activity sector or even a sub-sector where software applications, regardless their nature, hadn’t marked out their place and contribution to its good economic and social development. In order to contribute as a tool toward economic and qualitative increasing of performance, the tool itself (the software product) must be of high quality. Therefore, it’s useful to turn back to a less visible thing, placed behind or aside of the other front stage things. It’s about the quality of the quality drivers, the quality of software, the quality into the software industry. The last thing is treated more carefully in this study and the intention is nothing else than a closer look and reveal of those elements which create some quality particularities coming up from those „specialties” of the so much particular software domain. Of course, quality principles are truly the same but their interpretation and implementation are slightly particular. The authors’ opinion is that the more we know about these particularities the easier is quality management improvement in software industry but with the remark it isn’t enough and the subject still remains not totally covered.quality; quality management; IT; software; plus quality.